Blog
Is your Business Summer Ready?
Is your business summer ready? It's time to make a plan to get your business summer ready! You value your staff and you know that they work hard and deserve their leave, but how do your employees manage when a member of the team is out of the office? As a business...
Why DIY isn’t an option!
Is DIY Business Coaching really a viable option? Picture the scenario. You're running a business, it's growing fast and while this is undoubtedly a great thing, you can feel the control slipping away from you and you know that you're going to need to do some planning...
Boost your Business with Velocity
If you need support to get your business organised, working efficiently and generating profits, the Velocity programme could be your solution. Tailored to micro businesses with less than five employees, this mentoring support programme will help you take vital steps...
Is Failure an Option?
Toxic Positivity People will often tell you that 'failure is not an option'. They tell you this is a bid to boost morale and believe that it's a positive phrase. It can, however be classed as something known as 'Toxic Positivity'. Toxic Positivity can be damaging when...
Keeping Momentum
Sustaining momentum during the journey to your end goal can be a challenge. There are a few tried and tested ways which can help you stay on track. Hiring a Life Coach is undoubtedly one of the very best ways to keep that momentum going. Life Coaches offer guidance...
The Art of Life Coaching
What is a Life Coach and why should you hire one? It can be a daunting process to start anything new, especially something big. You can blow it up in your head and suddenly it becomes something unattainable which you'll continually put off. Don't let that happen. Life...
Achieve your Goals
Believe to achieve! Do you congratulate yourself daily for all the things you achieve? I would imagine the answer to that is no. But why not? Do you not deserve recognition for achieving a goal, or do you think that it's only worth it if it's something big? Don't let...
Setting Goals for Self Development
Debbie Hargreaves - Setting Goals In my last blog, I gave you a scenario of someone who had debilitating fear when it came to presenting to their peers, but with some coaching I was able to relieve that fear and they were able to present with confidence. You can read...
Catch the Butterflies!
Picture the scene. You're stood at the front of the conference room facing your peers. They're waiting for you to say something amazing, insightful and witty and yet you're frozen. All you can feel are butterflies creating havoc in your stomach. You can hear the blood...
Life Coach Testimonial
Life Coach Testimonial for Debbie Hargreaves Many times have I wished I started sooner with the right goals and not wasted so much time on things that did not really light me up. Let me tell you how Debbie with her life coach business, DH consulting made a huge...
Personal Development
What is personal development? Well really, it can be anything you want it to be. Anything that is important to you, along with the progression of your best self. We have lived through an unprecedented period. The covid-19 virus has changed everything we know about how...
Informal Courses are more popular as they usually consist of a formal consultation with the HR Manager or Administrative Manager lasting about 2 hours to determine their needs. This is followed by setting dates for the training required. This training is limited to an hour at a time and can be conducted weekly so as not to overly impact on the daily routine.
The type of training is for pure upskilling of staff who have not received formal training and are fairly new on the job or as part of a team building exercise to get staff members to appreciate what other staff members do and how important communication is within the company. This is to give them the confidence to do their job well and to the benefit of the company. Often people have minimum qualification no real experience and this is where Debbie can really assist them over the short term. Get them feeling comfortable with their tasks, dealing with the public, be it over the phone or face to face at Reception.
Not only does this assist the staff member in their personal growth but has a positive effect on the overall impression of the caller or visitor to the company’s premises.
Raising your company profile with good diction, friendly manner and good office sense can be invaluable.
The most important assets you have in your company are your staff. How they treat your clients will determine your success.
Courses:
Telephone Etiquette
Office Etiquette
Rights and Responsibilities
Improving Communication Skills – General
Improving Communication Skills – Control Centres
Assisting Companies in the best course of action for staff development
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