I’m really proud to be a consultant for ETC. My passion for helping businesses achieve their potential is really being brought to life through the six coaching programmes that are available. You can read much more by visiting the website directly and seeing which package would suit your business best.
ETC understand the difficulties smaller businesses face and have tailored this three-year programme with those constraints in mind. Our step-by-step programme is realistic in terms of the investment you can make, both financially and practically.
We’ve proven this tailored professional consultancy and growth programme works, time and time again, regardless of industry or business model.
Just knowing there is someone on the end of the phone to ask for advice, or share ideas with, can be indispensable.
For a relatively small investment, which you pay in instalments, you will have a business consultant on-hand to help you.
The programmes available are flexible and can be adapted to suit your business. Let us guide you, re-focus you and provide you with the tools, skills, methods or people to get you to where you want to be.
Momentum – Managed growth programme. Momentum is a small business guidance programme designed very specifically for the micro and SME market
Velocity – Directed growth plan. If you need support to get your business organised, working efficiently and generating profits, the Velocity programme could be your solution.
Ignite – Growth plan for franchise owners. Our business consultant will mentor the franchisees throughout the process, helping them face hurdles head-on and remain positive and focused.
Compass – Business mentoring. We can offer impartial business advice, an unbiased view and balanced debate on your company objectives, policies and procedures.
Bounce Back – Business mentoring and support. For businesses that work with the programme for at least 3 months, the standard ETC Guarantee will apply, that you will increase your profits by at least three times the cost of the service.
Tailored Training. Any investment in staff training should result in a return for you. Staff development should have a knock-on effect, increasing your profits by creating a more efficient, productive and professional team.
Book a FREE business review with us to discuss the options and see how our training programmes can be tailored to your staff and your business. Book here
Informal Courses are more popular as they usually consist of a formal consultation with the HR Manager or Administrative Manager lasting about 2 hours to determine their needs. This is followed by setting dates for the training required. This training is limited to an hour at a time and can be conducted weekly so as not to overly impact on the daily routine.
The type of training is for pure upskilling of staff who have not received formal training and are fairly new on the job or as part of a team building exercise to get staff members to appreciate what other staff members do and how important communication is within the company. This is to give them the confidence to do their job well and to the benefit of the company. Often people have minimum qualification no real experience and this is where Debbie can really assist them over the short term. Get them feeling comfortable with their tasks, dealing with the public, be it over the phone or face to face at Reception.
Not only does this assist the staff member in their personal growth but has a positive effect on the overall impression of the caller or visitor to the company’s premises.
Raising your company profile with good diction, friendly manner and good office sense can be invaluable.
The most important assets you have in your company are your staff. How they treat your clients will determine your success.
Rights and Responsibilities
Improving Communication Skills – General
Improving Communication Skills – Control Centres
Assisting Companies in the best course of action for staff development